What are short-term rentals?
Short-term holiday rentals are fully furnished properties available for stays ranging from a few nights to several months. They offer a home-like experience with hotel-style services.
What properties do you have available for short-term rental in Dubai?
We currently offer luxury holiday homes in Business Bay (AG Towers and Marquise Square) and Arjan (Vincitore Benessere), all fully equipped for a comfortable stay.
What amenities are included in your holiday rentals?
Our properties include high-speed Wi-Fi, fully equipped kitchens, premium bedding, smart TVs, in-unit laundry, and access to building facilities like pools and gyms.
Is there parking available at the rental properties?
Yes, all our properties come with secure, designated parking spaces for guests.
Do you offer Wi-Fi in all holiday homes?
Yes, all our holiday rentals include complimentary high-speed Wi-Fi.
What is the check-in and check-out process?
Check in and check out times vary property by property, hence, we’ll provide detailed check-in instructions before your arrival.
What are the accepted methods of payment?
We accept credit/debit cards, bank transfers, and online payment gateways. Cash payments are not accepted.
Are pets allowed in your holiday rentals?
Unfortunately, pets are not allowed in all our holiday homes but there are some pet-friendly properties available with us. Please check with us at the time of the booking.
Are your properties family-friendly?
Yes, our rentals are family-friendly, with spacious living areas and child-safe environments.
Do you provide cribs or high chairs for infants?
Yes, we offer cribs and high chairs upon request, subject to availability.
How is the security deposit handled?
A refundable security deposit is collected before check-in and returned within 7 days after check-out, provided there is no damage.
What is your cancellation policy?
Our cancellation policy varies by booking platform. Contact us directly for details on flexible and non-refundable booking options.
Is housekeeping included during my stay?
A one-time professional cleaning is done before check-in. Additional housekeeping services are available upon request for an extra fee.
How do I extend my stay if needed?
Contact us as soon as possible, and we will accommodate your request based on availability.
What should I do if something is damaged during my stay?
Report any damages immediately. Minor damages may be covered under the security deposit, while major damages may incur additional charges.
Are utilities included in the rental price?
Yes, all utilities, including water, electricity, Wi-Fi, and air conditioning, are included in the rental price.
How far in advance should I book?
We recommend booking at least 2-4 weeks in advance for the best availability, especially during peak seasons.
What attractions are nearby your properties in Business Bay and Arjan?
- Business Bay: Close to Burj Khalifa, Dubai Mall, Dubai Opera, and DIFC.
- Arjan: Near Dubai Miracle Garden, Global Village, and Mall of the Emirates.
Do you offer airport pick-up or drop-off services?
Yes, airport transfers can be arranged upon request for an additional fee.
How can I contact customer support during my stay?
Our guest support team is available 24/7 via phone, WhatsApp, and email for any assistance you need.